If your business is looking to contact foreign customers and businesses, then it needs to know how to forward calls globally. By allowing your business to get in contact with international markets, your business can grow exponentially, especially considering your business doesn’t even have to create a physical presence in each region (a must for the traditional ways of doing international commerce). Forwarding calls globally might seem like a complicated process requiring complex telecommunications knowledge and IT expertise, but the answer is much, much simpler: virtual phone numbers.
What are Virtual Phone Numbers?
Essentially, virtual phone numbers work by instantly routing calls from one phone number to another phone number (known as the “destination phone number”) anywhere in the world. This process also works when a caller dials the phone numbers, as well as when businesses want to reach customers (known as “outbound calling”).
How Virtual Phone Numbers Impact Businesses
So, what does this mean for businesses? This means that by subscribing to virtual phone numbers that correspond to your desired international target markets, your business gains a virtual presence to interface with potential customers, staff, and other businesses. Because virtual phone numbers are identical in functionality and look to “normal” phone numbers, new customers are more willing to dial a number familiar to them (virtual phone numbers match the country code and area/ region code), as well as receive calls from foreign entities.
Therefore, to answer the question posed in the introduction, virtual phone numbers are the solution businesses are turning towards to forward calls globally.
Enhancing Call Forwarding with Add-ons
Of course, there are call forwarding benefits of virtual phone numbers that go beyond how regular international phone numbers are handled. Using a service provider like Global Call Forwarding to handle your call forwarding needs offers a wealth of add-ons that can aid in forwarding calls anywhere in the world. For instance, it may be essential for your business to use an add-on called “outbound calling.” Outbound calling is best illustrated by an example:
Suppose your United States-based business decides to contact clients in Norway with its virtual phone number. When Norwegian customers receive the call from the virtual phone number, a large string of digits and letters will be displayed on the caller ID.
With outbound calling, the virtual phone’s number digits (matching country code and area/ region code) will be displayed on the caller ID instead of nonsensical strings of numbers and letters. In fact, outbound calling aids in the localization process, where foreign customers are more readily willing to identify with international businesses to meet their needs.
Virtual phone numbers use cloud computing and VoIP to transmit information, so data can be backed up with another add-on called “call recording.” By subscribing to this add-on, your business can record inbound and outbound calls between your staff and those who contact your business, storing calls that can be retrieved as needed. This can help ensure that your employees are providing the best customer service and adhering to customer service policies, as well as preventing scammers from threatening your business. In fact, international regulatory committees have mandated that call recording is now a mandatory requirement for industries like finance and banking.
Another add-on that businesses are utilizing to great effect for their international call forwarding needs is “time of day routing.” As you may guess by its name, calls can be forwarded to different destination phone numbers depending on the time of day that calls are processed. This can greatly expand your business’s functionality, as you can route inbound calls to another call center, available staff members, and voicemail as deemed fit. For businesses that wish to accommodate regions that are in radically different time zones (United States and India, for example), time of day routing can ensure that your business handles calls around the clock. This functionality can give your business a competitive edge that other businesses haven’t seen the benefits of.
by Tom Senkus
Author’s Bio: Tom Senkus writes content that can aid businesses to expand their global presence in the most efficient ways possible. For more information on Tom’s list of services and published content, visit his website at www.tomsenkuswriter.com