With the emergence of numerous options of communication systems, it may be hard to realize the most reliable and updated options like the Private Branch Exchange or the PBX systems. Basically, PBX telephone systems have migrated from analog to digital thereby providing a wider range of options that business owners can take advantage of.
Below are a number of things you may need to know before actually choosing a suitable PBX telephone system for your firm or office.
- How the system works
A PBX phone system is software operated. The name of the software is, PBX system, and it does connect multiple lines around an office. Most businesses no longer need a telephone operator because modern PBX systems employ a computer that switches calls from a particular line to another, as required. This system uses digital signals that can be converted to analog signals using outside telephone services.
Just for info, modern PBX systems are categorized into various types such as VoIP PBX, Virtual PBX, and Centrex depending on what suits you best.
- Traditional PBX Systems
Traditional PBX systems link through multiple phone lines and extensions by use of traditional landlines. The systems need quite a number of equipment to set up as well as maintain, which in a way makes them costlier to run. As your business grows, it needs more phone lines, and with the traditional PBX, that would mean an increase in expenses.
However, with modern PBX phone systems, it’s a different case. They are able to integrate VoIP (Voice over Internet Protocol in their designs so you can cheaply make calls through the internet and add more additional lines with no additional costs.
- Integration with VoIP
IP PBX systems are the newer or upgraded versions of the traditional PBX systems. They integrate with VoIP technology; enabled to use your business’s internet. This is in order to compress call data into transferable digital packets. That means the system is not restricted to a certain number of phone lines, only by the internet bandwidth.
Businesses preferring to have their private systems without having to pay subscription fees should install IP PBX systems. They are best for corporations that have dozens of employees that work over the phone, on regular basis and based at a distant location.
- You can have your PBX phone system hosted by a third party
You don’t need to have it all in terms of infrastructure and equipment for you to gain the benefits of this system. A hosting service can lend you space for your PBX system. That way, you will be cutting maintenance costs that may come in form of software and hardware upgrade demands. Also, you will not have to install a different network since the system can combine both the telephone and data into your existing network.
- It grows with your business needs
When a business begins to grow, there is the need for more space, more phone lines, and equipment. But, you’ll not need to worry about that with a virtual PBX telephone system if you decide to go by it. It permits you to add as many lines as required without additional hardware, making it ideal for growing businesses.
Yes, the system may cost an extra dime during installation but it will significantly reduce your overall telecommunication costs.